Terms & Conditions
  • In General

    Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.

    Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

    This Website may also contain links to other websites, which are not operated by Headrow Gallery (the "Linked Sites"). Headrow Gallery has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

  • Registration

    When using this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used without authorisation.

    Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

    Headrow Gallery reserves the right to close accounts if any user attempts to disrupt any of our services in any way, or is seen to be using multiple accounts or proxy IPs in order to do so.

  • Terms of Sale

    By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

    Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Shipping notices for further information.

    In order to register and purchase from Headrow Gallery you must be over 18 years of age and possess a valid Paypal account. Headrow Gallery retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of accounts used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to currency fluctuations.

    Our Contract

    Upon placing an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email is only an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

    Product information

    Original items featured on this website are unique handmade artworks, and are not machined or manufactured by quantity in any way. Occasionally an artist may produce multiple similar versions of a particular motif, which may be similar enough to not warrant individual display. In such cases, items you receive may vary slightly from those shown, although this will be clearly indicated. Unless expressly indicated otherwise, you will received the actual item on display. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.

    Frames containing glass are only available on orders collected from Headrow Gallery. All framed items which are delivered by way of a third party courier will be glazed with a high quality Plexi-glass alternative to prevent breakage.

    Pricing and Availability

    Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If your order is cancelled and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'TOTAL' cost.

    Discount Codes

    Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

    Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

    The conditions of use relating to any discount code will be specified at the time of issue.

    Refunds and Returns

    In the event that you are not satisfied with your purchase due to a fault on our part or on the part or our suppliers, we will provide a refund once the unsatisfactory items have been safely returned to us.

    You must register your dissatisfaction with us by email within 5 working days of receiving your purchase. Emails must give a full and detailed description of the reason for your dissatisfaction, including photographic examples where necessary.

    As with any instance of purchasing art from the Internet, you accept that you are aware of the subjective nature of aesthetic merit and your risk involved with making such a purchase without viewing items in person. The information and high quality images on this Website give a fair and accurate representation of the items for sale, including colour, texture, size and detail. Any dissatisfaction due to the aesthetic properties of your item shall not be deemed a fault on our part, and as such does not qualify your order for a refund.

    Refunds will only be made to the same payment account used to pay for your order, and will be made at the earliest available opportunity after we can acknowledge safe receipt of the returned items.

    Customs

    When ordering goods from Headrow Gallery for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so we recommend that you contact your local customs office prior to placing any order with us for further information.

    Additionally, please note that when ordering from Headrow Gallery, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared, so please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

  • Privacy Policy

    Our privacy policy, which sets out how we will use your information, can be found at the Privacy page. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

  • Prohibitions

    You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Headrow Gallery will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any other website which is linked to it.

  • Intellectual Property, Software and Content

    The intellectual property rights in all software and content made available to you on or through this Website remains the property of Headrow Gallery or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Headrow Gallery. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You may store, print and display the content supplied solely for your own personal use.

    You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Headrow Gallery or any of its licensors. The words Headrow Gallery in conjunction with the geometric symbol is a trade mark belonging to Headrow Gallery. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are evidently similar without the written permission of Headrow Gallery.

  • Linking to this Website

    Links may be made to the home page of this Website, provided it is done so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link from any website that is not owned by you.

    This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission at any time and without notice.

  • Trade Marks and Third Party Copyright

    Except where expressly stated to the contrary all third party trade marks and images of third party products and/or services featured on this Website are in no way associated, linked or affiliated with Headrow Gallery and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Headrow Gallery.

  • Indemnity

    You agree to indemnify, defend and hold harmless Headrow Gallery, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

  • Variation

    Headrow Gallery shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website, including policies and these Terms & Conditions.

  • Invalidity

    If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected and all other clauses remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly.

  • Complaints

    We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments, and will endeavour to deal with these accordingly.

  • Waiver

    If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

  • Governing Law and Jurisdiction

    These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts. 

  • Entire Agreement

    The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Headrow Gallery. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Headrow Gallery.

  • Ethical Sourcing Policy

    As a reputable and trusted business committed to offering its customers high quality products, Headrow Gallery recognises its obligation to ensure that suppliers are operating ethically.

    We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to :

    •  Minimum age of employment
    •  Freely chosen employment
    •  Health and safety
    •  Freedom of association
    •  The right to collective bargaining
    •  No discrimination
    •  No harsh or inhumane treatment
    •  Working hours
    •  Rates of pay
    •  Terms of employment

    Headrow Gallery will never knowingly source stock from suppliers which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

    Because of the nature of our supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, Headrow Gallery recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.